Patient Disclaimer

This disclaimer governs your use of the SmileBay Dental Group live chat (“online consultation”) service and any content accessed through the live chat (“online consultation”) is for informational purposes only, and is not intended to constitute professional dental advice, diagnosis and treatment. We reserve the right to modify these terms at any time.


By using the SmileBay Dental Group live chat (“online consultation”) service, you agree to abide by the Terms and Conditions as described below:

The live chat (“online consultation”) service provided through the SmileBay Dental Group website is different from the diagnostic service typically provided by a dentist in the dental clinic. The SmileBay Dental Group’s dentist providing this service will not have the benefit of information that would be obtained by examining you in person and observing your physical condition. Therefore, the dentist may not be aware of the facts or information that would affect his or her opinion of your diagnosis and recommended treatment options. By deciding to engage this service, you acknowledge and agree that you are aware of this limitation and agree to assume the risk of this limitation.


By requesting the live chat (“online consultation”), you acknowledge and agree that:

  • The diagnosis you will receive is limited and provisional.

  • Submission of your photographs of your teeth or face are for virtual diagnostic purposes


  • The live chat (“online consultation”) is not intended to replace a full dental evaluation or a

    face-to-face visit with a dentist, diagnosis, or treatment.

  • The absence of physical examination may affect the SmileBay Dental Group dentist’s ability

    to diagnose your condition, disease or injury.


By engaging our services, you understand that no warranty or guarantee has been made to you concerning any particular result or cure to your condition.


You acknowledge that when using the live chat (“online consultation”), you do so at your own choice and in agreement with this disclaimer. Do not ignore or delay obtaining professional dental advice because of the information accessed through the live chat (“online consultation”).


You understand that the information and/or photographs disclosed during the course of live chat (“online consultation”) is confidential.


If you think you may have an emergency, call your dentist or doctor, go to the dental office, or emergency department immediately.

SmileBay Dental is the Trusted and Reliable Dental Service Provider based in Penang Malaysia. Established since 1999, preferred by MM2H group. with more than 6 clinics across Penang island and mainland.