Customer Support Associate


  • Understand customer enquiries and answer accordingly via applicable channels : emails, social media chats, phone calls and texts
  • Identify customer needs and provide information about treatment prices and procedures accurately
  • Assist to arrange appointments to the ideal branch when required
  • Systematically coordinate treatment schedules for foreign customers
  • Perform all procedures accurately, including reminders, follow up calls, complains and customer satisfaction surveys
  • Communicate effectively with customers in a friendly, polite and professional manner
  • Demonstrate a strong customer service orientation and take responsibility to ensure high customer satisfaction
  • Coordinate with front desk team in respective branches from time to time


  • Candidates must possess at least secondary school / SPM / O-levels or equivalent and higher qualifications
  • Able to speak and write English, Bahasa Malaysia and Chinese
  • No working experience required, training will be provided
  • Good communication and writing skills
  • Pleasant personality and communication skills
Job Type: Full Time

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SmileBay Dental is the Trusted and Reliable Dental Service Provider based in Penang Malaysia. Established since 1999, preferred by MM2H group. with more than 6 clinics across Penang island and mainland.